Uber Is Getting Into so Many Car Accidents Its Investigators Can’t Keep Up

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As complaints of injuries, assaults and other unfortunate events in Uber rides continue to surge; there is an increasing concern that Uber is not addressing its safety problems responsibly. CNN has recently reported that Uber investigators are underpaid and can be emotionally traumatized having a caseload of nearly 1,200 cases every week.  As attorneys with a practice dedicated to helping clients recover compensation for injuries suffered in Uber rides, we continue to confront issues and questions as to whether Uber is using its technology-based brand as a subterfuge to avoid legal responsibility.

As we hear clients bring these concerns, it’s important to take notice that problems with safety in Uber rides are becoming more prevalent. Call Philadelphia Uber accident lawyers at The Reiff Law Firm at (215) 274-0072 and schedule a consultation if you or someone you know is experiencing problems with an Uber investigation or due to an injury suffered in an Uber ride.

Using “Platform” or “Transportation Network” to Shield Liability

Attorneys who specialize in personal injury often hear many questions about unfortunate injuries when Uber tries to avoid responsibility; As Uber brands itself as a “platform,” it attempts to maintain it has no legal duties or an ability to prevent injuries. However, there are laws that protect individuals in these types of situations. It will also be pretty hard to argue Uber is merely a transportation network or platform with no legal responsibilities when it’s enrolling drivers and adding services regularly and becoming a staple in every city. Also, it has been valued at close to 120 billion and with $10 billion profits reported in 2018.

If you or someone you know suffered a spinal injury, wrongful death, or other injuries in an Uber ride, either as passenger or drivers, you should talk to an attorney experienced in personal injury laws which can help you unravel the misconceptions about Uber’s legal responsibilities. Every situation is different and so are the legal questions that arise. With our experience, we can help our clients determine if there are causes of action that can be pursued.

Is Uber Taking Safety Measures Only to Protect their Brand?

It’s becoming more and more apparent that the safety of passengers is a “publicity” issue and that Uber doesn’t want people to know the level of severity of problems related to injuries. Recent attempts to increase safety don’t measure to the risks Uber drivers and passengers face daily. Specific numbers are not available because Uber fails to publicize them. It has been reported that CNN has made numerous requests that have gone ignored. While Uber investigators are overwhelmed with massive caseloads, Uber is not creating significant changes to its business model, including real changes to its recruitment policies in order to promote safety. Some of the reported improvements include:

There is no question Uber knows there are significant risks to safety to their passengers and drivers. But the scale of Uber’s reach is intended to be vast and focused on the brand concept of a “platform” that serves as links between users and riders. However, the “platform” concept should not serve as the basis to avoid essential responsibilities. Uber is not a platform for shipping goods or exchanging ideas online. People put their lives in the hands of drivers every time they get into a car. This is a serious matter and should be treated as such.

Uber’s Image as the IPO Approaches

As Uber prepares for the Initial Public Offering (IPO) of its stock later in 2019, there are serious red flags that Uber may not want people about.  Why does that matter to lawyers for car accidents in Uber rides? Uber should not be able to try to cut back on its legal responsibilities when it’s clearly making enough profits to be able to compensate injured Uber riders for the losses suffered in Uber accidents.

Uber has built an image that it’s continually improving and creating safety measures. However, this may not be entirely true. As problems increase, it’s clear that Uber accidents are a serious problem. There must be a severe problem with Uber’s appointing drivers and handling difficult passengers when many investigators find themselves unable to keep up with their heavy workloads. A recent CNN report has shed some ever-greater light into the severity of the problems when investigators find themselves traumatized by what they are hearing.

An IPO expected in 2019 will allow Uber’s stock to be sold publicly. As long as problems with safety continue to increase, Uber should face serious questions about the valuation proposed to be close to 120 billion for the IPO. An IPO is a step that can yield billions for Uber’s stockholders. It’s problematic to witness Uber moving forward with business “as usual” when there are clear indications complaints, and safety problems are increasing. The lives of the clients we work with have been changed forever. It’s unfair to expect them to sustain all the costs on their own.

Are Uber’s Investigations Reliable?

The recent CNN report addressing the huge workloads of Uber investigations also raises serious questions about the reliability of Uber investigations. CNN’s report is based on a confidential internal memo that addresses noteworthy levels of stress and anxiety reported within the team of Uber’s investigators, including reports of 6 members who needed clinical care. If investigators are overworked and have no emotional support as they investigate complaints, how can we be confident in the results of these investigations? This is a question many of our clients ask and is an area that we take very seriously.   

Philadelphia Uber Accident Lawyers Offering Free Consultations

As experienced Philadelphia personal injury attorneys, we meet a lot of people who suffer injuries that Uber could have prevented, or at the very least, the impact of the injuries could have been minimized. Call (215) 274-0072 to schedule a consultation.

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